Assistant Manager - Customer Experience

As an Assistant Manager - Customer Experience at Mahindra Lifespace Developers Ltd., you will play a crucial role in enhancing customer satisfaction and loyalty. Your responsibilities will include: - Developing and implementing customer experience strategies to improve overall satisfaction levels - Monitoring customer feedback and analyzing data to identify areas for improvement - Collaborating with cross-functional teams to ensure a seamless customer journey - Resolving escalated customer issues in a timely and effective manner - Training and developing team members to deliver exceptional customer service Your success in this role will be measured by metrics such as customer satisfaction scores, retention rates, and referral numbers. In terms of qualifications and experience, we are looking for candidates with a Bachelor's degree in a related field and at least 3 years of experience in customer experience management. Excellent communication skills, strong problem-solving abilities, and a customer-centric mindset are essential for this role. Please note that the Job Description does not include any additional details about the company.,