Assistant Manager - Customer Experience

As an Assistant Manager - Customer Experience at Mahindra Lifespace Developers Ltd., you will be responsible for ensuring a high level of customer satisfaction through effective management of customer interactions and experiences. Your primary role will involve overseeing customer service operations, addressing customer queries and concerns, and implementing strategies to enhance overall customer experience. You will be expected to collaborate with cross-functional teams to identify areas for improvement in the customer journey and implement solutions to meet customer satisfaction goals. Monitoring and analyzing customer feedback and data will be crucial in identifying trends and opportunities for enhancing customer experience. Success in this role will be measured by metrics such as customer satisfaction scores, resolution rates, and customer retention rates. Your ability to drive continuous improvement in customer service processes and deliver exceptional service to customers will be key indicators of your success. Key relationships in this role will include working closely with the customer service team, sales and marketing teams, as well as other departments involved in the customer experience journey. Building strong relationships with internal stakeholders and external partners will be essential in driving a customer-centric culture within the organization. To excel in this role, you should possess a Bachelor's degree in Business Administration or a related field, along with at least 3-5 years of experience in customer service or customer experience management. Strong communication and interpersonal skills, along with a customer-focused mindset, will be critical in delivering positive outcomes for both customers and the organization.,