Assistant Manager - Call Center

Job Description

We are seeking a highly motivated and result-driven Assistant Manager - Call Center to oversee our immigration work permit process. The ideal candidate will be responsible for attending a large number of calls, meeting monthly targets, guiding and motivating team members, and managing overall team performance. They will also play a crucial role in ensuring team members achieve their goals, optimizing team productivity, preparing work reports, and collaborating with the Call Center Manager to build a productive and harmonized work environment. RESPONSIBILITIES Team Management: Monitor and enhance the performance of team members to ensure efficiency and productivity. Achieve Monthly Targets: Ensure personal and team targets are met consistently. Client Counseling & Conversion: Attend the large number of dials ,Guide potential clients regarding immigration work permits and successfully convert leads into clients. Performance Optimization: Ensure team members utilize their time effectively and work at full capacity. Motivation & Engagement: Inspire and encourage the team to maintain high morale and performance levels. Work Reports & Documentation: Prepare and analyze daily, weekly, and monthly performance reports for review by management. Collaboration: Work closely with the Call Center Manager to implement strategies for a positive and high-performing work culture. QUALIFICATIONS Technical Skills: Proficiency in CRM software and MS Office applications Preferred: Experience in immigration services or customer support roles Experience : 3-4 Yrs Education ; Any Degree