Assistant Manager - Agency Business Associates

A Position Overview

Position Title

• Assistant Manager - Agency Business Associates

Department

• NA

Level/ Band

• NA

B Role Summary

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training, and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Overseeing retail inventory.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Maintaining merchandise and a visual plan.
• Maintaining stores to standards, including stocking and cleaning.
• Completing tasks assigned by the general manager accurately and efficiently.
• Supporting store manager as needed.

C Key Result Areas

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training, and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Overseeing retail inventory.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Maintaining merchandise and a visual plan.
• Maintaining stores to standards, including stocking and cleaning.
• Completing tasks assigned by the general manager accurately and efficiently.
• Supporting store manager as needed.

D Reporting

• NA

E Skills Required

Technical

• NA

Behavioral

• Essential

• Leadership
• Customer service
• Inventory management
• Training
• Cost control
• Employee motivation

Incumbent Characteristics

• Essential

• NA

• Desired

• NA

Qualification

• Graduate/ Post-Graduate

Experience

• NA (Assumed 3-5 years in a similar leadership or management role)

F Basic Competency

• NA

Disclaimer

This Job Description is indicative in nature. The duty list/Goal Sheet provided to you can vary from the aforesaid in view of Organizational need/requirement from time to time.