Assistant Manager- After sales Service

Job Description

Job Title: Assistant Manager – After Sales Service Location: Mohali Salary: Up to ₹32,000 per month Notice Period: 0 to 15 days Experience Required: Minimum 3-4 years in after-sales service or related roles Key Responsibilities : · Lead and manage the after-sales service team to ensure smooth day-to-day operations. · Ensure all customer complaints and service requests are resolved within the defined timelines. · Coordinate with internal departments and service partners to provide efficient and timely support. · Monitor service metrics and customer satisfaction, taking corrective actions when needed. · Train and guide team members for continuous performance improvement. · Maintain accurate records of complaints, resolutions, and service history. · Prepare service reports and update management at regular intervals. Requirements: · Proven experience in after-sales service or customer support roles. · Strong team management and leadership abilities. · Excellent communication and interpersonal skills. · Customer-oriented mindset with a proactive approach. · Ability to work under pressure and manage multiple tasks efficiently. · Knowledge of CRM tools or service management software is a plus. Interested candidates can share their CVs at kashish@jaljoy.com or can Whatsapp at 7743004520 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person