Assistant Manager - Admin & Infra

Role & responsibilities

• To engage regularly with the identified branch stake holders and provide a Consistent & Superior Experience. Ensuring that customers get world-class services and their needs are understood and met through within agreed timelines.
• To enhance Customer Relationships while doing so, Educate, Encourage & Induce the customers to use online mediums for registering their complaints & concerns and talk to us whenever their requests go unheard.
• Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers.
• Continuous engagement with the mapped branches, with accurate & complete capture of interaction details.
• Call handling as per defined standards.
• Accurate logging and resolution of complaints.
• Regular interactions with the customers and proactively assessing customer needs.
• Adherence to set processes of updating customer interactions in CRM
• MIS - Reporting

Preferred candidate profile

• Bachelor's degree in Business, Communication, or related field.
• Proven experience in client relationship management.
• Excellent virtual communication and presentation skills.
• Ability to understand and address client needs virtually.
• Collaborative mindset and adaptability to virtual work environments.
• Basic MS office knowledge, preferably data entry in excel.
• Problem solving approach
• Effective listening qualities.