Assistant Housekeeping Manager

Role Overview

The Housekeeping Assistant Manager is responsible for supporting and supervising the housekeeping team to ensure the highest standards of cleanliness, hygiene, and guest satisfaction across rooms, public areas, and back-of-house spaces. The role involves team leadership, operational oversight, inventory management, and coordination with other departments to deliver an exceptional guest experience.

Key Responsibilities:

Operations & Supervision

• Oversee daily housekeeping operations including guest rooms, public areas, and laundry.
• Conduct regular inspections to ensure cleanliness, maintenance, and presentation standards are met.
• Plan and organize shift schedules, assign tasks, and ensure timely room readiness.
• Coordinate with the Front Office for smooth check-in/check-out and room allocation.
• Monitor and maintain housekeeping service standards in line with the resorts brand expectations.

Staff Management & Training

• Supervise room attendants, public area staff, and laundry personnel.
• Conduct pre-shift briefings and communicate daily room occupancy and special requests.
• Provide on-the-job training for cleaning techniques, equipment usage, and guest service.
• Support performance evaluations and motivate the team to achieve operational goals.

Guest Service & Quality Control

• Handle guest requests, complaints, and special arrangements professionally and promptly.
• Ensure VIP and long-stay rooms receive special attention.
• Conduct quality audits and implement corrective measures where necessary.
• Ensure that guest feedback is recorded and acted upon to improve service.

Inventory & Cost Control

• Manage housekeeping inventory, including linens, amenities, chemicals, and equipment.
• Maintain par levels, monitor usage, and control wastage.
• Collaborate with procurement to ensure timely supply of materials and cost-effective purchasing.
• Keep detailed records of consumption, breakage, and lost-and-found items.

Hygiene, Safety & Compliance

• Ensure compliance with health, hygiene, and sanitation regulations (including FSSAI, if applicable).
• Enforce safety protocols in handling chemicals and housekeeping equipment.
• Report and follow up on maintenance or repair needs with the engineering department.
• Implement sustainability and eco-friendly cleaning practices where possible.

Reporting & Coordination

• Assist the Executive Housekeeper in preparing daily, weekly, and monthly operational reports.
• Track productivity, room readiness, and guest satisfaction metrics.
• Coordinate with Front Office, Maintenance, and F&B for smooth operations.
• Participate in management meetings and contribute to strategic planning for housekeeping improvements.