Operations management Oversee all hotel operations, including rooms division, food and beverage outlets, spa and recreation facilities, housekeeping, maintenance, and security, to ensure efficient and seamless service delivery. Financial management Develop and manage the hotel’s budget, forecasting revenue and expenses, analyzing financial performance, and implementing cost-saving measures to optimize profitability and achieve financial targets. Guest relations Cultivate positive relationships with guests, addressing inquiries, resolving issues, and proactively seeking opportunities to enhance their stay and satisfaction. Staff training and development Recruit, train, and supervise hotel staff, providing ongoing coaching and feedback to ensure high service standards and a positive work culture. Quality control Maintain high standards of product and service quality, conducting regular inspections, and implementing procedures to ensure consistency and excellence throughout the hotel. Community engagement Engage with the local community and industry partners, participating in community events, supporting charitable initiatives, and representing the hotel in relevant associations and organizations. Pre-Opening Expertise (Mandatory) Team Building: Recruitment, training program development, SOP creation Vendor Coordination: FF&E procurement, technology setup, service provider selection Brand Development: Service standards creation, guest experience design Market Launch: Pricing strategy, marketing partnerships, local community relations Job Types: Full-time, Permanent Pay: ₹75,000.00 - ₹100,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Rotational shift Weekend availability Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Required) Experience: Hotel Operations: 5 years (Required) Language: English (Required) Work Location: In person
As a Sales manager you are responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and toursof the hotel. Also develops strategic action plansfor hotels to drive measurable, incremental sales revenue. Identify areas of opportunity in performance and recommend tools and sales training to optimize performance of sales team. Additionally work with individual hotel teams to identify skill development areas and properly deploy sales and marketingresources. Sales Manager Duties and Responsibilities: Responsible for Corporate and Travel AgentRoom Salesfor the hotel. Clear understanding of the hotels business strategies then setgoals and to determine action plans to meet those goals. Update action plans and financial objectives quarterly. Identify new markets and business opportunities and increase sales. Represent Hotels in various events and exhibition. Implements all sales action plans related to my market areas as outlined in the marketing plan. Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients. Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships. Provide the highest quality of service to the customer at all times. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence). Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. Develop strong relationships with on property front officeteam to ensure working in unity and always striving to achieve the same goals. Accompany sales team on sales calls to potential clients to assist in development of the accountand to access the effectiveness and sales skills of the sales person. Assess additional training needs based on data gathered and interaction with sales team from property visits. Attending all department and hotel meetings as necessary. Targeting key accounts potential for the company. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAMtrips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Acquiring and developing new business accounts and preparing sales proposals for clients. Closely following up on all business leads within a 24 hour response time line to clients. Prerequisites: Proven success in a similar role and environment. Empathy towards your customers and colleagues. Pride and attention to detail. Polished personal presentation with Warm, confident and hospitable personality. Education: 3 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major. Job Type: Full-time Pay: ₹45,000.00 - ₹60,000.00 per month Benefits: Health insurance Life insurance Paid sick time Paid time off Provident Fund Ability to commute/relocate: Lal Bagh, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Required) Experience: Business development: 1 year (Preferred) total work: 3 years (Required) Language: English (Required) Work Location: In person