Job Description

HIRING .. Position Title: Assistant Hospitality Manager Reports To: Site Director / Site Manager / Operation Manager Location: Manesar Job description We currently have an excellent opportunity for an Assistant Hospitality Manager to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. Role Responsibilities General Duties - Operational Update the records of the Hospitality team working hours, ensuring they meet the requirements of the Working Time Directive. To manage and control staff levels, under the guidance of Hospitality Manager, while ensuring budgetary requirements are met. To manage and maintain all Hospitality areas, ensuring the working environment for the Hospitality team is clean and meets Health and Safety legislation. To manage and control the hire of all Hospitality equipment, ensuring business objectives and statutory needs are met in the most economic and efficient manner. Finance Assist Manager in ensuring all financial targets are achieved, and the preparation of business forecasts. Assist in providing information for costing of functions/events, pre and post the function/event. In the absence of the Hospitality Manager, attend monthly financial review meeting with the General Manager Quality of Service Ensure that methods of food preparation, production, presentation and service comply with Sodexos standards and procedures and meet the qualitative terms of the function/event. Obtain purchases from Sodexo nominated suppliers to maximise Sodexo revenue To ensure that all functions are managed in line with clients and companys expectations. Hygiene, Health and Safety Comply with all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH. This will include your awareness of any specific hazards in your workplace Ensure that all equipment used on site is in safe working order, checked regularly and serviced. Ensure that all companys and clients property, equipment and monies under your control are safe and secure at all times and ensure a complete closedown procedure is followed at the close of business Ensure the function/event premises are kept to the agreed level of cleanliness and maintain safe working practices at all times Personnel and Training Manage, train, motivate and appraise staff to promote good employee relations in line with Company policies/procedures, legislation and the Investors in People standards. All staff to have annual appraisal with SMART key performance indicators and Personal Development Plans agreed which are reviewed quarterly and updated Ensure that all staff project a positive, approachable, friendly and professional image to enhance client and customer retention and assist the Company in winning new business Hold team briefing meetings with heads of department using Company team brief format in the absence of the Hospitality Manager Maintain up-to-date training records for all staff under your remit Attend appropriate training courses, conferences and meetings as directed by the Hospitality Manager Client Retention & Business Growth Attend client meetings in absence of Hospitality Manager and ensure client relationships are maintained at all times Ensure client contact is made and continues throughout the function/event to ensure confidence is maintained and where necessary amendments are made to delivery Action customer compliments by praising staff, resolve any complaints satisfactorily, in a timely manner, referring to Hospitality manager where necessary In the absence of Hospitality Manager, review all catering offers and menus for functions/events in liaison with the Executive Chef, General Manager and other relevant heads of department Company Culture and Communication Develop a positive team culture within the workplace whereby employees are encouraged to participate in the decision-making process and contribute to business success and feel engaged with the organization thus maximizing employee engagement and retention. To include; holding monthly team meetings, encouraging staff ideas and feedback and ensuring employees are kept up to date with Company policies, business objectives, company performance and client feedback; recognizing positive staff performance through praise and incentives where appropriate