Assistant HOD - Reservations (US Process)

About the Role:

We are looking for a dynamic and experienced Reservations Manager from the Hotel/ Hospitality/ Travel industry, having an expertise from the US Hospitality market.

This position is ideal for someone with a strong background in travel sales and reservations, who excels in team leadership, customer service, and revenue generation. The role involves overseeing team performance, customer interactions, and sales strategies while ensuring the highest level of client satisfaction.

As a key player in our night shift operations (9:00 PM – 5:30 AM), you will be responsible for driving sales growth, resolving customer queries, and identifying new business opportunities. The ideal candidate should have 8-10 years of relevant experience, excellent communication skills, and the ability to thrive in a fast-paced, high-energy environment.

Job Responsibilities:

· Responsible for handling duties as the second person in command to the Head of the department.

· Responsible for supervising the team performance and on floor delivery of tasks

· To answer the queries of the guests through mail & over the phone & up selling the services using the best marketing skills.

· Responsible for achieving set revenue targets by maximizing sales along with the team.

· Ensure that customer queries/ complaints are addressed in a timely and efficient manner.

· Ensure customer satisfaction at all times by providing quality services to meet individual customer needs.

· To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.

· Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives.

· To ensure that all client details are fully completed, including marketing information.

· To ensure that you have knowledge of your own and competitors titles in order to achieve the requirements of this role.

· To constantly seek out new revenue generating opportunities to ensure that company targets are met.

*Shift Timings: 9:00 PM to 5:30 AM (Night shift)

Required Candidate profile:

· 8 to 10 years of experience in reservations/ Travel Sales (US Process preferable)

· Preferably from the Travel/ Hotel/ Hospitality industry

· Should have prior experience working in a night shift setting, should be comfortable working in a permanent night shift

· Excellent communication and presentation skills

· High energy levels, good analytical & problem solving skills, organizing skills, positive attitude.

· Should possess exceptional leadership skills and attention to detail

Job Type: Full-time

Pay: Up to ₹1,000,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Night shift
• US shift
• Weekend availability

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC ?
• What is your in hand salary?
• What is your salary expectation (CTC/ In hand)?
• Do you have team management experience? If yes, for how many years?
• Have you worked in a night shift before?
• Are you comfortable with a permanent night shift (9:00 PM to 5:30 AM)?

Education:

• Bachelor's (Required)

Experience:

• travel sales: 8 years (Required)
• Reservations: 8 years (Required)

Language:

• English (Preferred)

Work Location: In person

Application Deadline: 06/07/2025