Assistant Head Nurse

Role Overview: You will be responsible for engaging with patients and their families at the time of hospital discharge to understand their post-hospitalization care needs and guide them on suitable homecare solutions. As the Assistant Head Nurse, you will act as a bridge between the hospital clinical team and Medanta Homecare, ensuring patients receive seamless, high-quality care at home. This patient-facing role requires a combination of clinical understanding, empathetic communication, and sales orientation. Key Responsibilities: - Meet patients (and families) at the point of discharge to assess their post-hospitalization care requirements. - Explain available Homecare services including nursing, physiotherapy, medical equipment, remote monitoring, and caregiver support in a clear, empathetic manner. - Collaborate with doctors, nurses, and caregivers to understand each patient's clinical condition and recovery plan. - Recommend appropriate homecare packages tailored to patient needs and recovery timelines. - Present service benefits, pricing, and enrollment process to patients/families to facilitate timely sign-ups. - Handle patient queries, objections, or concerns with professionalism and compassion. - Coordinate with hospital clinical staff and Homecare operations teams for accurate data sharing and smooth service initiation. - Complete all required documentation, including enrollment forms, consent papers, and billing details. - Ensure adherence to hospital protocols, patient confidentiality, and ethical practices. Qualification Required: - Qualification: B.Sc. Nursing / GNM / Paramedical background preferred. - Experience: 3-8 years in Nursing, Paramedics, or patient care roles; prior exposure to healthcare sales, discharge planning, or homecare services is an advantage. - Strong communication, counseling, and interpersonal skills. - Empathetic yet persuasive approach while engaging with patients and families. - Willingness to work in a hospital-based business development role. - Comfortable coordinating across clinical and operational teams. Role Overview: You will be responsible for engaging with patients and their families at the time of hospital discharge to understand their post-hospitalization care needs and guide them on suitable homecare solutions. As the Assistant Head Nurse, you will act as a bridge between the hospital clinical team and Medanta Homecare, ensuring patients receive seamless, high-quality care at home. This patient-facing role requires a combination of clinical understanding, empathetic communication, and sales orientation. Key Responsibilities: - Meet patients (and families) at the point of discharge to assess their post-hospitalization care requirements. - Explain available Homecare services including nursing, physiotherapy, medical equipment, remote monitoring, and caregiver support in a clear, empathetic manner. - Collaborate with doctors, nurses, and caregivers to understand each patient's clinical condition and recovery plan. - Recommend appropriate homecare packages tailored to patient needs and recovery timelines. - Present service benefits, pricing, and enrollment process to patients/families to facilitate timely sign-ups. - Handle patient queries, objections, or concerns with professionalism and compassion. - Coordinate with hospital clinical staff and Homecare operations teams for accurate data sharing and smooth service initiation. - Complete all required documentation, including enrollment forms, consent papers, and billing details. - Ensure adherence to hospital protocols, patient confidentiality, and ethical practices. Qualification Required: - Qualification: B.Sc. Nursing / GNM / Paramedical background preferred. - Experience: 3-8 years in Nursing, Paramedics, or patient care roles; prior exposure to healthcare sales, discharge planning, or homecare services is an advantage. - Strong communication, counseling, and interpersonal skills. - Empathetic yet persuasive approach while engaging with patients and families. - Willingness to work in a hospital-based business development role. - Comfortable coordinating across clinical and operational teams.