Assistant Guest Relation Manager

The Sheraton Grand Bengaluru Whitefield Hotel and Convt is looking for an Entry Level Management candidate in the Rooms & Guest Services Operations department. As a Management Position, your primary responsibility will be to lead and assist in the successful completion of daily shift requirements in the front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your goal will be to ensure guest and employee satisfaction while also achieving the operating budget. Additionally, you will be involved in completing financial and administrative responsibilities. To be considered for this role, you should have a high school diploma or GED with at least 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university will also be accepted, with no work experience required. Your core work activities will include supporting the management of the Front Desk team by utilizing interpersonal and communication skills to lead, influence, and encourage others. You will act as a role model to demonstrate appropriate behaviors, coach and counsel employees, handle questions and concerns, and guide daily Front Desk shift operations. Moreover, you will be responsible for monitoring and supporting progress toward guest services and Front Desk goals, ensuring exceptional customer service, managing projects and policies, and supporting handling of human resource activities. Additional responsibilities will involve providing information to supervisors, co-workers, and subordinates, analyzing information to choose the best solutions and solve problems, updating relevant information in a timely manner, and performing all duties at the Front Desk as necessary. You will also need to comply with loss prevention policies and procedures. At Marriott International, we are dedicated to providing equal opportunities to all and fostering an inclusive environment where the unique backgrounds of our associates are valued. By joining the Sheraton family, you become a part of a global community that creates a sense of belonging and connection for guests around the world. If you are a team player excited to deliver a meaningful guest experience, we invite you to explore your next career opportunity with Sheraton and join us on our mission to be The World's Gathering Place.,