Assistant General Manager

Job Description

Associate General Manager - B2B Last Mile Operations We are seeking a dynamic and experienced Associate General Manager to lead our B2B Last Mile Operations in Gurgaon for our new business. You will be responsible for strategic planning, driving operational excellence, and ensuring the efficient, timely, and cost-effective delivery of goods to our business clients. Responsibilities: - Develop and implement strategic plans to optimize last-mile delivery operations for our new B2B business. - Manage and coordinate with fuel delivery partners, drivers, and other stakeholders to ensure seamless execution of delivery operations. - Utilize a data-driven approach to monitor delivery performance, track key metrics, and implement improvements to enhance efficiency and customer satisfaction. - Lead and mentor a team of operations professionals, fostering a collaborative and high-performance work environment. - Resolve delivery issues, address customer inquiries, and provide exceptional service to our B2B clients. - Ensure compliance with all transportation regulations and company policies. - Identify opportunities to streamline operations, reduce costs, and improve overall service quality. - Collaborate with cross-functional teams, including sales, customer service, and technology, to achieve business objectives. Experience Required: - Proven experience 10 years+ in managing last-mile B2B operations in India is essential. - Strong understanding of India's geography, transportation infrastructure, and local regulations. - Excellent strategic planning, problem-solving, and decision-making skills. - Ability to work in a fast-paced environment and manage multiple priorities. - Tech and data savvy, with proficiency in logistics software and tracking systems. - Exceptional communication, leadership, and interpersonal skills. - Experience with new business launches or expansions. - This is an immediate joiner position. - The role requires working from our Gurgaon office for 6 days a week. Benefits: - Opportunity to work in a dynamic and growing company. - Collaborative and supportive work environment. - Significant career growth and development opportunities.