Job
Description
You will be joining EY as an Assistant Director of Service Excellence, where you will play a crucial role in driving strategic insights and solutions to achieve service excellence. Your responsibilities will include mentoring team members and business teams to foster a culture of continuous improvement and professional growth. By leveraging your expertise, you will guide the implementation of best practices and innovative methodologies within the organization. **Key Responsibilities:** - Assist in defining, adapting, and implementing project management methodologies at the service function level. - Build an efficiency pipeline through workshops and identify transformation projects. - Help businesses implement Continuous Improvement and transformation projects through various methodologies, including process reengineering. - Conduct timely process maturity assessments and define KPIs for businesses. - Hold effective governance with business leaders and ensure RCA is identified for KPI improvement. - Support organization-wide capability building in Quality and Business Excellence through leading training sessions. - Implement frameworks for talent development and capability building. - Guide and assist team members to boost their professional growth and organizational contributions. **Qualifications Required:** - Proven leadership experience in a similar role with a focus on service excellence, delivery excellence, or business excellence. - Strong understanding of project and program management methodologies, quality management systems, and tools such as RPA, AI, Copilot, and Power App. - Bachelor's or Master's degree, preferably with an engineering or management background. - Certified Six Sigma Black Belt or Lean Certified Practitioner or Champion. - Over 14 years of experience in professional services or a related industry. The role also requires skills such as stakeholder management, a global mindset, influencing and negotiation skills, change management, adaptability, agility, and process engineering skill sets. You should have an innovative mindset and the ability to apply relevant models to suit the context. EY offers a dynamic and truly global delivery network with fulfilling career opportunities that span all business disciplines. You will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. EY provides continuous learning opportunities, success as defined by you, transformative leadership insights, and a diverse and inclusive culture where you can make a meaningful impact your way. You will be joining EY as an Assistant Director of Service Excellence, where you will play a crucial role in driving strategic insights and solutions to achieve service excellence. Your responsibilities will include mentoring team members and business teams to foster a culture of continuous improvement and professional growth. By leveraging your expertise, you will guide the implementation of best practices and innovative methodologies within the organization. **Key Responsibilities:** - Assist in defining, adapting, and implementing project management methodologies at the service function level. - Build an efficiency pipeline through workshops and identify transformation projects. - Help businesses implement Continuous Improvement and transformation projects through various methodologies, including process reengineering. - Conduct timely process maturity assessments and define KPIs for businesses. - Hold effective governance with business leaders and ensure RCA is identified for KPI improvement. - Support organization-wide capability building in Quality and Business Excellence through leading training sessions. - Implement frameworks for talent development and capability building. - Guide and assist team members to boost their professional growth and organizational contributions. **Qualifications Required:** - Proven leadership experience in a similar role with a focus on service excellence, delivery excellence, or business excellence. - Strong understanding of project and program management methodologies, quality management systems, and tools such as RPA, AI, Copilot, and Power App. - Bachelor's or Master's degree, preferably with an engineering or management background. - Certified Six Sigma Black Belt or Lean Certified Practitioner or Champion. - Over 14 years of experience in professional services or a related industry. The role also requires skills such as stakeholder management, a global mindset, influencing and negotiation skills, change management, adaptability, agility, and process engineering skill sets. You should have an innovative mindset and the ability to apply relevant models to suit the context. EY offers a dynamic and truly global delivery network with fulfilling career opportunities that span all business disciplines. You will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. EY provides continu
