Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Ahmedabad
>
CIEL HR
>
Assistant Customer Relations Manager

Assistant Customer Relations Manager

CIEL HR

3 - 7 years

6 - 10 Lacs

Ahmedabad

Posted:1 month ago| Platform:

Apply

Skills Required

Post Sales Support After Sales Support CRM Management Handling Customer Queries Customer Queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

1. Post-Sales Documentation & Coordination

Prepare and issue booking forms, allotment letters and agreements to sell (ATS) in coordination with legal and sales teams.
Verify customer KYC and supporting documents for compliance and accuracy.
Coordinate with sales, legal and accounts departments to ensure a smooth post-booking process.

2. Payment & Collection Follow-up

Share payment plans, due reminders, and receipts with customers.
Follow up on outstanding payments and coordinate with the accounts team for timely collections.
Provide assistance for home loan documentation, coordination with banks/NBFCs as needed.

3. Customer Query Management

Serve as the single point of contact for all customer post-sales communication.
Address and resolve queries related to payments, agreements, handover timelines, etc.
Collect and document client feedback to improve service quality.
Flag unresolved issues or delays to senior management for timely resolution.

4. Handover & Possession

Coordinate final payments, possession letters, registration documentation and handover process.
Organize possession events or individual handovers with relevant internal teams (engineering, facility, legal).
Ensure defect liability and snag list resolutions are recorded and tracked with project teams.

5. CRM System Management

Maintain accurate customer data and records in CRM software (like Salesforce or in-house ERP).
Track communication history, payment status, documentation progress, and service requests.
Preparing MIS for Management review (Weekly/Monthly).

Preferred Attributes:

Calm, empathetic, and client-centric approach.
Strong documentation and follow-up skills

More Jobs at CIEL HR

MSSQL DBA

Chennai, Bengaluru, Mumbai (All Areas)

4 - 9 yrs

INR 8 - 12 Lacs

Contract Construction Company - Bangalore Loc -Project Manager Head

Bengaluru

20 - 30 yrs

INR 15 - 25 Lacs

Credit Underwriter

Bengaluru, Bangalore Rural

4 - 9 yrs

INR 3 - 7 Lacs

Relationship Manager

Jalandhar, Vadodara, Mumbai (All Areas)

1 - 5 yrs

INR 1 - 3 Lacs

Assistant Business Development Manager

Ahmedabad, Delhi / NCR, Mumbai (All Areas)

8 - 13 yrs

INR 6 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.