2 - 4 years
0 Lacs
Posted:1 month ago|
Platform:
On-site
Full Time
Delivering Sales (volume and market share) and customer satisfaction for respective region-
1. Sales:
Driving Volume & Market Share -
Demand Generation & Overseeing market wise dealer performance to drive volume & market share.
CX - Ensuring CX at every customer touch point - Pre-sales and Sales.
Showroom and Digital Customer journey.
Billing -
Order availability to ensure timely billing.
Ensuring timely billing of desired vehicle.
Retail -
ETBR handling
Activation plan - Enquiry generation, market coverage
Hyperlocal digital Dealer initiatives -
Driving end to end special initiatives at the ground level, alongside any special schemes/incentives
Market activations
Ensuring Infrastructure Readiness
2. Service:
Customer Experience -
Ensuring overseeing across Intello/dashboards/feedback from field respective teams on customer experience and taking corrective actions
Process Adherence -
Overseeing adherence across assigned dealerships
Tools and Equipment -
Ensuring Dealership tools and equipment availability
Manpower - Ensuring Exclusive RM adequacy and training.
Spare parts & Warranty Management
3. Ensure proper coordination across Charging teams
Auto, EV (PV/2w/3w), auto components, allied industries | 2-4 years in sales and atleast 1 year in service/ customer experience
B.E. / B.Tech, MBA preferred
Tata Motors, Maruti Suzuki, Hyundai, Kia Motors, Toyota, Honda, MG Motor India
Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]
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