AS400 Application Development and Support

Org: AXA GBS

Role: AS400 Application Development & Support

Experience: 2 to 8 Years

Location: Bangalore (Manyata Tech Park) & Pune (GERA Commerzone, Kharadi)

Work Mode: hybrid (2 days office+ 3 days WFH)

Shift Timings: Rotational Shift 24/7

Key Responsibilities:

• First point of contact: Receiving initial customer (Business Users) inquiries via ticketing system/email/MS Teams. If required, need to go on call and help them via screen sharing.
• Providing 24/7 end to end support applications.
• Identifying and resolving common issues using established procedures and knowledge base articles (SOP).
• Determining when to escalate complex issues to L2 or other higher tier support teams.
• Performing simple system management tasks like user access management, password resets, and basic configuration changes.
• Analyzing logs and system monitoring tools to identify potential issues.
• Maintaining and updating user guides (Knowledge Base articles/SOPs) and FAQs with relevant information/known issues.
• Participate in troubleshooting and debugging of applications to resolve issues.
• Contribute to code reviews and receive feedback to improve programming skills.
• Write and maintain technical documentation for applications and systems.
• Help with system testing and user acceptance testing (UAT).
• Stay updated with new technologies and best practices in software development.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2-8 years of experience in Application support role (ideally in L1 or L1.5 support).
• Basic knowledge of database management systems, particularly [specific technologies like DB2].
• Understanding of application development life cycle methodologies (Agile, Waterfall, etc.).
• Strong problem-solving skills and attention to detail.
• Good communication skills and the ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new technologies and practices.

Preferred Qualifications:

• Exposure to modernizing legacy systems and migrating applications to new platforms.
• Familiarity with version control systems (e.g., Git, SVN).
• Basic knowledge of additional programming languages or technologies (e.g., RPG, CL programming)
• Basic knowledge to perform tasks like script execution in server (unix/windows)/database(sql server/oracle) and to streamline by automating repetitive tasks.