Area Supervisor

Role Title: Area Manager
Job Purpose To ensure great customer experience through best-in-class food & delivery experience Ensure maximum reach to consumer within specified Area and given timeline, Job DescriptionAreas Of ResponsibilityIndicative Activities Promote Area Growth Set SOPs for Pod's s and ensure the Unit level team follows the sameMonitor Consumer complaints on a daily basis to ensure it is within set targets Share it with the unit team Take corrective action, if requiredEnsure 100% acceptance of order Create awareness about ArP(Arrive to pickup) target prep time among the cluster teams and ensure that these are met Work towards reducing it in the cluster through process improvement initiatives in order to improve restaurant ratingsMonitor and provide feedback on Stealth brand's performanceRegular follow-up with Field ops team for timely assigning of DE'sEnsure ingredients in the Pod's are available at all times through regular visits, random checks on backend reports etc based upon the forecasting dataConduct regular Food Safety audits and ensure all Quality, SOP, Shelf life and hygiene practices are followed Financial and P&L Management Execute plans to ensure achievement of AOP (Annual Operations Plan) targetConduct meetings with Unit Manager to monitor unit level performance Take corrective action if requiredIdentify ways to reduce costs at Unit level (cash purchases/ indent without forecast/ avoid excess manpower etc) Suggest Unit level changes in expense structure to achieve business targetsMeasure the food cost, packaging cost, labour cost, admin cost etc twice a month so as to contribute to P&LCross check inventory (Good received/ Purchase order/ transfer order etc) on regular interval to minimize spillage and ensure avoiding holding excess stockCross check Petty cash expenses for units and ensure petty cash expenses are reducedVerify the expenses data sent by the POD manager to the finance team Review Profit and Loss of the respective Area POD's with Pod Managers twice a month, People Management Ensure the set training plan is followed unit wiseEnsure personal & professional development of direct reports and perform managerial activities as requiredConduct periodic reviews and give feedback to the team to ensure optimal performance Provide career path for the Area team and ensure the attrition percentage is kept under control at Area level, Safety (people & food) Ensure compliance to all necessary food safety regulations in the area Ensure basic hygiene is in place Identify and implement innovative solutions to aid food safety in the assigned POD'sEnsure the safety/ risks are highlighted and safe behaviour displayed within the Pod's s Tracking safety scorecard to correct the near-misses and review RCA for safety and developing Corrective and preventive action (CAPA), Process Changes / Initiatives Ensure adherence to the set SOPs across the unitsIdentify the process improvement opportunities and implement them for delivering better and faster output, Job Specification Education Qualification Graduate/Post-graduate from "Hotel Management Institutes" Specialisation in Operations, Additional Certifications (If applicable) :Experience: Minimum 8 years of experience in the " " Food and Beverage, QSR, Entertainment or FMCG" Show