Area Service In-charge

5 - 10 years

4 - 9 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

Education: Diploma / B. Tech/B.E. degree in Any Specialization or Diploma in Any Specialization required.

Reporting to : State Head - Service

Team Size to manage : 08-10 Digital Repair Specialist

Designation : Manager

Job Description :

Roles and Responsibilities :

  • Manage service delivery operations for assigned areas, ensuring timely resolution of customer complaints and issues.
  • Oversee a team responsible for installation, maintenance, repair, and replacement of FTTH/Cable/Telecom devices at customer premises.
  • Ensure compliance with quality standards and processes to maintain high levels of customer satisfaction.
  • Identify opportunities to improve operational efficiency and implement process improvements.
  • Collaborate with other teams to resolve complex technical issues related to DTH/Cable/Telecom services.

Desired Candidate Profile

  • 6-11 years of experience in Field Installation or Service management or similar role in the telecom industry.
  • Strong problem-solving skills with domain knowledge of DTH/Cable/Telecom/Devices.
  • Excellent communication skills essential.

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