Area Operations Head - GZB

As the Area Operations Head (Assistant Manager-Operations) in the Regional Business function, you have the responsibility to ensure timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations in the area. **Key Responsibilities:** - **Financial:** - Support Area Head in developing the budget for the Area - Ensure adherence to budgeted capital and operational costs for the Area - Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) regularly - Take corrective actions if necessary - **Operational:** - Ensure timely, accurate, and profitable delivery of shipments to customers as per contractual terms - Oversee the management of all Service Centers and PUD Centers in the Area - Drive key performance metrics for various operations processes - Ensure adherence to Standard Operating Procedures and Execution Excellence - Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion - Ensure optimum productivity and utilization of fleet in the Area - Evaluate existing infrastructure for operations in the Area and prepare capacity expansion proposals - **People:** - Provide direction, guidance, and support to function employees in the Area - Monitor team performance and identify key performers - Mentor and coach subordinates to develop the team's capabilities - Build a robust succession pipeline **Key Result Areas and Key Performance Indicators:** - **Optimize costs in the Area:** - % reduction in Operating Costs for the area (OCPK and OCPM) - **Reach Enhancement:** - Support Expansion into Tier 2 and Tier 3 cities - Drive service quality and excellence in the Area - Overall adherence to area service quality - Delivery performance as per transit time for all products - % undelivered shipments - Adherence to SOPs - **Ensure Security of Shipments:** - Number of open security-related cases in the Area - **Ensure Regulatory Compliance:** - Compliance to all applicable regulatory requirements - **Drive Operations of Channel Partners attached to the Area:** - Operational Performance of RSPs, PDAs, and Delivery Agents - **Drive Operations Process Efficiency and capability:** - % increase in operational productivity in the Area - % coverage of employees in Area in terms of conduct of operations training programmes - **Ensure Performance Driven Culture:** - Adherence to Performance Management system timelines and guidelines - **Support Employee Capability Building:** - % Key area positions with identified successors - Drive employee morale and engagement - Employee Attrition (%) - PDA Attrition (%),