Area Operations Head - GZB

As an Area Operations Head (Assistant Manager-Operations) in the Regional Business, your role is crucial in ensuring the timely and profitable delivery of shipments to customers by effectively managing service center operations and PUD/DC operations in the area. **Key Responsibilities:** - **Financial:** - Support the Area Head in developing the budget for the Area. - Ensure adherence to budgeted capital and operational costs for the Area. - Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) regularly and take corrective actions as needed. - **Operational:** - Ensure timely, accurate, and profitable delivery of shipments to customers as per contractual terms. - Oversee the management of all Service Centers and PUD Centers in the Area for efficient operations. - Drive key performance metrics for various operations processes. - Ensure adherence to Standard Operating Procedures and Execution Excellence. - Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion. - Ensure optimum productivity and utilization of fleet in the Area. - Evaluate existing infrastructure for operations in the Area vis--vis growth targets and prepare expansion proposals. - **People:** - Provide direction, guidance, and support to function employees in the Area. - Monitor team performance and identify key performers. - Mentor and coach subordinates to develop team capabilities and succession pipeline. **Key Result Areas and Key Performance Indicators:** - **Optimize costs in the Area:** - % reduction in Operating Costs (OCPK and OCPM). - **Reach Enhancement:** - Support Expansion into Tier 2 and Tier 3 cities. - **Drive service quality and excellence in the Area:** - Overall adherence to area service quality. - Delivery performance as per transit time. - % undelivered shipments. - Adherence to SOPs. - **Ensure Security of Shipments:** - Number of open security-related cases. - **Ensure Regulatory Compliance:** - Compliance to all applicable regulatory requirements. - **Drive Operations of Channel Partners:** - Operational Performance of RSPs, PDAs, and Delivery Agents. - **Drive Operations Process Efficiency and capability:** - % increase in operational productivity. - % coverage of employees in Area in terms of operations training. - **Ensure Performance Driven Culture:** - Adherence to Performance Management system timelines. - Support Employee Capability Building. - Drive employee morale and engagement.,