Area Manager - XMart

3 - 8 years

4 - 8 Lacs

Posted:6 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Purpose:

He will work closely with the M&M Xmart team to understand dealer issues and continuously report them to managers.

Manage Business Operations in the designated territory

  • Keep track of dealer and sales operations.
  • Coordinate with cross functional teams to service dealer channel
  • Maintain reports related to dealer stocks, on store activities, front line sales executives.
  • Assist dealer to service and customer and provide genuine information.
  • Provide business updates activities to dealers regularly via written communication as well as face to face meetings.
  • Keep track of channel hygiene factors.
  • Manage channel marketing activities and local branding campaigns.
  • Training for on-store and service personnel.
  • Look at dealer engagement activities and prepare a budget/calendar for the same.

Manage business Volume and Revenue:

  • Effectively handle sales, both primary and secondary.
  • Franchisee expansion: achieve monthly / quarterly new franchisee additions

Manage and report monthly dealer wise sales figures

  • Create new leads and work on leads provided by dealer network
  • Review and plan monthly stock offload
  • Share QOQ and YOY sales figures with management and deliver on growth as agreed upon
  • Improve conversion of leads
  • Ensure timely collection of dealership loyalty fees
  • Ensure dealer profitability and make him accountable to his targets

Customer Satisfaction and Service Quality:

  • Relationship management with M&M, Dealers, NCDs, DSAs, procurement channels to support dealer procurement.
  • Daily monitoring of customer complaints & support the closure (between dealer & HO)
  • Reduce the TAT of customer complaints
  • Actively engage with customers (potential and past) to increase CAPs
  • Provide after sale services and other schemes to enhance brand experience

Network Expansion:

  • Meet prospect to pitch as per laid down calendar to increase footprints ( Network Growth)
  • Work with existing network for YOY growth (Same Store Growth )

Quality Process Improvement:

  • Encourage Dealers to certify cars (certification penetration)
  • Brand identity adherence as per CI guidelines
  • Identify deficiencies in procurement and sales processes- plan counter measures
  • Prepare buying and selling index: Local & IBB Price Grid enabler.
  • Ensure that all cars are certified online.

People Development:

  • Relationship management with M&M X-mart team, Dealers, NCDs, DSAs, procurement channels
  • Assess performance of the Dealers monthly
  • Self-development and learning from other team members
  • Identifying the training needs both self and dealership
  • Periodic audit of the training given
  • Identifying high performer at Dealerships
  • Arrange for external and internal training to Dealers and his staff

Mock Interview

Practice Video Interview with JobPe AI

Start Business Development Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You