Architect

Birlasoft

12 years

0 Lacs

mulshi maharashtra india

Posted:1 month ago| Platform:

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Skills Required

middleware integration security architecture leadership support analysis deployment metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Area(s) of responsibility
Mulesoft JD

Integrations resource with 12+ years of Middleware Integration Experience, 8+ years in Mulesoft.
Ensure adherence to integration best practices and security standards
Implement Enhancements and minor changes without altering core architecture
Provide technical leadership during escalations or complex issue triaging
Tickets are triaged based on severity (P1–P4), with P1 and P2 requiring immediate attention and often 24x7 .
Investigating and resolving issues across L1–L4 support levels
Performing root cause analysis (RCA) for recurring or critical issues and recommending preventive actions
Architects must ensure resolution within agreed SLAs and escalate to SMEs or project leads when needed
Deployment of integrations on various environments (Manual / CI/CD)
Track metrics like MTTR (Mean Time to Resolution), ticket aging, and breach rates to identify improvement areas

Ready to work in shift ( 3AM EST to 11AM EST)

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