Arbitration Operations - ADR/ODR

Looking for a Legal Associate(Operations) for a Tech Platform in Mumbai!

Job Responsibilities:

o Identify and source potential arbitrators for empanelment;

o Manage the end-to-end onboarding process of arbitrators, including explanation of process, responsibilities, fee structure, case handling guidelines, and documentation;

o Conduct training sessions for newly empanelled arbitrators on how to use the platform;

o Organise quarterly refresher trainings and workshops for existing arbitrators;

o Create training resources, manuals, FAQs, and other support materials for arbitrators;

o Act as the key liaison between the organisation and arbitrators for ongoing disputes;

o Coordinate with arbitrators to schedule hearings and facilitate the passing of orders;

o Facilitate smooth communication by setting up and managing WhatsApp groups;

o Keep an updated database of arbitrators, training sessions, and certifications; and

o Regularly engage with arbitrators to gather and implement feedback.

Job Qualifications

o LLB, B.Com, BMS, or a related field;

o 1+ years in stakeholder management, training, or legal / arbitration roles;

o Strong communication and interpersonal skills with the ability to engage senior professionals;

o Excellent organisational and coordination skills, with attention to detail;

o Excellent analytical, problem-solving, and communication (written and verbal) skills;