AR caller - US Medical billing - Voice Process

0 - 2 years

1 - 2 Lacs

Posted:None| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Complete Medical/Dental Billing Training will be Given Internally for selected Candidates.

Role & responsibilities

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables or to check Patient Eligibility Information's.
  • Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.
  • Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid Dental insurance claims.
  • Resolving complex situations following pre-established guidelines.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
  • Organizing and completing tasks according to assigned priorities.

Preferred candidate profile

  • Fresh or Experienced Candidates Can apply.
  • 0-2 Years experience in accounts receivable follow-up / denial management / Eligibility Verification for US healthcare customers
  • Experienced in

    Dental Billing

    AR follow-up / denial management will be preferred
  • Fluent in English with demonstrated proficiency in written and verbal communication
  • Knowledge on Denials management and A/R fundamentals will be preferred
  • Willingness to work continuously in night shifts
  • Basic working knowledge of computers.
  • Prior experience of working in a medical / Dental billing company and use of medical / Dental billing software will be considered an advantage. Sevvel Healthcare will provide training on the client's billing software as part of the training.
  • Ability to work regularly scheduled shifts from Monday-Friday 6.00 pm to 4.30 am
  • Knowledge of Healthcare terminology and ICD/CPT/CDT codes will be considered a plus
  • University degree or equivalent that required 3+ years of formal studies of the English language.

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