Apprentice (Customer Support)

Role Summary:

We are seeking a detail-oriented and enthusiastic On-Call Support Specialist to join our customer support team. This entry-level position is ideal for fresh graduates who have a keen interest in finance and stock trading. You will play a vital role in assisting our clients with their trading inquiries and ensuring a smooth trading experience.

Key Responsibilities:

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  Provide timely and professional support to clients regarding trading inquiries and account management.
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  Ensures trader’s satisfaction by resolving problems efficiently and maintaining positive relationships.
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  Document and track client interactions in our support ticketing system.
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  Collaborate with trading and technical teams to escalate complex issues when necessary.
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  Stay updated on market trends and company offerings to provide informed assistance.
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  Ensure compliance with company policies and regulations in all customer interactions.

Requirements:

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  Basic understanding of stock markets and trading concepts.
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  Strong communication and interpersonal skills.
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  Strong analytical skills and attention to detail.
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  Ability to work in a fast-paced and dynamic environment.