Applications Administrator II

Work Schedule

Environmental Conditions

Job Description

The Application Administrator is responsible for maintaining and supporting corporate applications including security, configuration, validation and deployments. This includes but is not limited to managing releases, troubleshooting issues and managing application documentation.

Essential Functions:

• Troubleshoots, diagnoses and resolves application-specific support issues.
• Serve as the IT configuration expert for assigned systems including but not limited to system configuration, design, subject matter expert for developers, business support team and business users, and establish system configuration standards and documentation.
• Assist with the publishing and deployment of system code to application environments as directed.
• Enter and monitor change requests including following established Change Management policies and procedures.
• Execute application security requests for assigned systems.
• Work with the applicable teams and vendors to assist with application releases, release management and backend process management.
• Write and maintain application specific documentation in accordance with procedural documents and as directed.
• Manage application support queues including to troubleshoot issues utilizing technical skills (i.e. SQL queries, Windows Event Viewer, etc.).
• Strong interpersonal skills with a proven ability to interface with both technical and business team members at all levels within a global organization.
• Installs and maintains enterprise application software (including dedicated hardware), application code deployments and configuration changes.
• Experience in Financial, Human Resources or Corporate Systems a plus.

Qualifications

Bachelor's degree or equivalent and relevant formal academic / vocational qualification.
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 3-4 years) or equivalent combination of education, training, & experience.

Knowledge, Skills and Abilities:

• Client focused approach with strong interpersonal skills.
• Must be able to multitask and pay close attention to detail.
• Must be able to work independently with little guidance or reliance on oral/written instructions.
• Knowledge of and experience working in application support.
• Must be able to learn and adhere to PPD(CRG) specific Computer System Lifecycle Management Procedures and Processes.
• General understanding of server administration and architecture (Windows Server, Linux). Ex. navigating Linux directory structures, understanding Windows services, and troubleshooting using the Windows event viewer.
• Ability to interact with relational databases (primarily Oracle, some SQL Server). Ex. Authoring Structured Query Language (SQL)-based queries, troubleshooting PL/SQL packages
• Support knowledge of the applications/technology being supported.
• Moderate support knowledge of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc.)
• Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups.
• Ability to troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments at PPD, or with software vendors.
• Excellent written and verbal communication skills.
• Self-motivated with the initiative to see issue resolution through to completion.
• Business focused approach with strong interpersonal skills.
• Positive attitude with a commitment to a high quality of work.
• Demonstrated competency to learn new technical skills.
• Familiar with Microsoft Office products and working within ticket management systems.

Working conditions

• Long, varied hours required occasionally.
• Required to participate in on-call rotation.
• Required to work in APAC Shift-2 (1 PM IST – 10 PM IST / 3:30 PM PST – 12:30 AM PST)