Application Tech Support Practitioner

Job Description

Information Technology Operations - Application Tech Support Practitioner Mandatory Points should have at least one networking certification should be available for walk-in interview Should be flexible with night shifts should have excellent communication Job Description: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: -Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide timely resolution to client issues. - Maintain a high level of customer satisfaction. - Collaborate with cross-functional teams for issue resolution. - Document and track client issues and resolutions. - Conduct regular system checks and maintenance. - Assist in the testing and implementation of system upgrades. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong troubleshooting and problem-solving skills. - Excellent communication and interpersonal abilities. - Good To Have Skills: Experience with ITIL framework. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required Interested candidates please attach your "Resume & Passport size photo" in pooja_halder@trigent.com or also can contact 8861919338