Application Tech Support Practitioner

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

ServiceNow App Engine

Good to have skills :

ServiceNow IT Service Management

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that our world-class systems operate smoothly. Your role requires a deep understanding of product functionalities, enabling you to accurately diagnose client issues and design appropriate resolutions, thereby enhancing user satisfaction and system performance. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Engage in continuous learning to stay updated with the latest system features and enhancements. - Collaborate with cross-functional teams to ensure seamless integration and functionality of applications. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine. - Good To Have Skills: Experience with ServiceNow IT Service Management. - Strong analytical skills to troubleshoot and resolve technical issues effectively. - Ability to communicate complex technical information clearly to non-technical stakeholders. - Experience in documenting processes and creating user guides for system functionalities. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow App Engine. - This position is based at our Hyderabad office. - A 15 years full time education is required.