Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 Years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve troubleshooting client issues, designing and implementing solutions, and communicating effectively with clients and cross-functional teams. Roles & Responsibilities: Provide technical support to clients, troubleshooting issues related to Microsoft Windows Desktop Management. Interpret and design solutions based on deep product knowledge, accurately defining client issues. Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. Communicate effectively with clients, providing timely updates and resolutions to issues. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Knowledge of other operating systems such as Linux or macOS. Strong understanding of computer hardware and software. Experience with remote desktop tools such as TeamViewer or Remote Desktop Connection. Familiarity with ITIL processes and procedures. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with exceptional communication skills. This position is based at our Chennai office. Qualifications 15 Years full time education