Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Customer Service Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day involves engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, ensuring a high level of service quality and client satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for client support. - Provide training and guidance to junior team members on effective client communication and issue resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations. - Strong interpersonal and communication skills to effectively interact with clients. - Ability to analyze and troubleshoot client issues with a focus on resolution. - Experience in documenting client interactions and maintaining accurate records. - Familiarity with various customer service software and tools. Additional Information: - The candidate should have minimum 3 years of experience in Customer Service Operations. - This position is based at our Hyderabad office. - A 15 years full time education is required.