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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

bengaluru

Posted:2 hours ago| Platform:

Apply

Skills Required

cmdb javascript servicenow itom discoverer event management operations management microsoft azure perfmon siem servicenow it service management it operations event correlation gcp incident management powershell troubleshooting scom aws itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :ServiceNow IT Operations Management

Good to have skills :Event ManagementMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time educationRole Description:An ITOM Administrator with development experience. The ideal candidate will have a strong background in enterprise monitoring, hands-on experience with tools like SCOM, PerfMon, and NetScout, and a deep understanding of Event Management, including event correlation, smart correlation, and CMDB architecture.Must Have
Skills:

- ServiceNow ITOM modules:Discovery, Event Management, Service Mapping- Event correlation, smart correlation, and alert deduplication- CMDB architecture, CI class modeling, and reconciliation- Scripting in JavaScript and Glide API- Integration with monitoring tools:SCOM, PerfMon, NetScout- MID Server setup and troubleshooting- Automation using Flow Designer and IntegrationHubGood to Have
Skills:

- Experience with Agent Client Collector (ACC)- Exposure to cloud monitoring (AWS, Azure, GCP)- ITIL Foundation Certification - PowerShell / PythonJob Requirements:Key Responsibilities:- Administer and enhance ServiceNow ITOM modules- Develop custom scripts, probes, and sensors- Configure and optimize event correlation and alert rules- Integrate monitoring tools with ServiceNow- Maintain CMDB health and CI relationships- Collaborate with infrastructure and application teams- Troubleshoot MID Server issues- Automate workflows using Flow Designer and IntegrationHub
Technical Experience:Minimum of 3 years of hands-on experience in ServiceNow ITOM and overall 6+ years in enterprise monitoring, including SCOM and NetScout. Proven expertise in Event Management, CMDB, and automation of IT operations.Professional Attributes:Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to manage cross-functional teams and client relationships effectively.Educational Qualification and Certification:Bachelors or Masters degree in Computer Science, Information Technology, or related field. Relevant certifications such as ServiceNow Certified Implementation Specialist ITOM are highly desirable. Additional Information:- The candidate should have minimum 6-7 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification
15 years full time education

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Application Tech Support Practitioner