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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

0 - 2 years

1 - 5 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

service delivery operations ticketing voice support design troubleshooting user experience it infrastructure communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support

Good to have skills :NA
Minimum 0-2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their issues, ensuring that you maintain high-quality service through exceptional communication skills. Your role is crucial in keeping our world-class systems operational, as you accurately define client issues and design resolutions based on your comprehensive product knowledge. This position requires a proactive approach to problem-solving and a commitment to client satisfaction, making every interaction an opportunity to enhance the user experience.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Assist in troubleshooting and resolving client issues effectively.

Document client interactions and resolutions to enhance team knowledge.

Collaborate with team members to improve service delivery and client satisfaction.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Service Desk Management.

Strong communication skills to interact effectively with clients.

Ability to analyze and resolve technical issues in a timely manner.

Familiarity with ticketing systems and service desk operations.

Basic understanding of IT infrastructure and application support.
Additional Information:

The candidate should have minimum 0-2 years of experience in Service Desk Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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Application Tech Support Practitioner