Application Support Professional

Job Description

4-10 yrs experience in Incident Management preferably or Production support Good communication and collaboration skills Technical skills prefered with Unix and Sql experience with Core Java Proficient in analysing Incidents/issues and troubleshooting with multiple teams Incident Dashboard Monitoring and call Driving with App Managers - Daily 1 call For any P1 and P2 incident, need to drive MIM and Traige call to resolve issue within time frame Incident analysis and Suppression for unwanted one. Daily management reports and PPT based on adhoc request. For P3 incident open a internal call to resolve issue. for P4 Incidents, chase team to resolve it.