Application Support Professional

Job Description

The Team Application Support is a global team that delivers specialized technical support across the suite of financial market data and information services that provides financial pricing data and tools for bonds, CDS and loans, as well as fair value data, equity volatility data and securities lending data for stocks and bonds. Our service delivers detailed liquidity metrics and transparent information about pricing sources and methodologies, with flexible delivery options tailored to the needs of our clients. The application support team focuses on continuously improving support process through collaboration centralizing on proactive, technical and innovative engagements across business stakeholders, operations and development teams. What's In for you We are seeking an experienced Application Support professional to join the team. The role encompasses 2nd line technical application support for our Pricing and Reference Data applications. This person will report directly to the regional support manager responsible for application support on these systems and will work closely with the global team contributing to the quality of our support. Responsibilities someone with 4+ years of Application Support/DevOps experience with below skills: Be able to work flexible hours including some weekends and possibly public holidays to meet work demands and project deadlines Open minded, flexible and willing to adapt to changing situations Keen problem solver with analytical nature and excellent problem-solving skillset Oracle, PL/SQL Query, Linux/Unix Shell Scripting (or Python), Java Must Knowledge of cloud technologies like AWS, Containerization, CI/CD, GitHub/Gitlab, Cloud networking - Must Provide second line technical support across Pricing and Reference Data applications. Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team as required for third line escalation. Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed. Drive and engage in disaster recovery processes for all products.Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancementsWork on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.