Application Support L2 - SAP WM or MM

The Application Support - SAP (WM / MM) role requires a total experience of 5-7 years with 2-3 years of relevant experience in SAP WM or MM/SD modules. The academic qualification needed is BE / B.TECH / Graduation in IT. As an Application Support - SAP (WM / MM), your responsibilities will include managing production application support, providing expert support and information at level 2 to end-user queries, understanding business processes and offering consultation services, analyzing recurring incidents from a Business analyst perspective, ensuring timely resolution of customer issues within SLA, maintaining KEDB for known issues, coordinating with Product and Development teams for support and bug-fixes, leading the 1st level support team, and participating in UAT and application deployments. Your primary skills should encompass a strong working knowledge of SAP MM/WM module, conceptual knowledge of MM in areas like Purchasing, Physical Inventory, Pricing, and Stock transfers, expertise in interface monitoring, integration knowledge with modules like SD, FICO, and WM, understanding of STOs and deliveries, familiarity with SAP WM processes including Warehouse Structure, Master data, inbound and outbound process, and HU management, proficiency in production support, client interaction, and issue resolution, excellent communication skills in English, willingness to work in shifts, strong analytical and problem-solving skills, interpersonal skills, and knowledge of project management and transition. Secondary skills that would be beneficial include ITIL certification, and a background in Retail / Warehouse Management domain is highly preferred.,