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Home
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Jobs in bengaluru
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Tekion India
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Application Support Engineer

Application Support Engineer

1 - 2 years

|

5 - 7 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

application software support technical support application support it support application management app support software support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Core Responsibilities:

Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate
internal teams.
Ability to understand the application both functionally and technically.
Refer to internal database or external resources to provide accurate tech solutions.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals.

Required Skills:

Experience as an Application/Product/Customer Support Engineer.
Ability to learn and master employer-specific software
Complex problem solving
Written and verbal communication skills
Ability to diagnose & address application issues
Basic understanding of IoT and software - preferred not mandatory
Candidate should be ready for rotational shift

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