Key Responsibilities: Oversee and manage end-to-end Order to Cash (O2C) processes. Ensure accurate and timely Revenue Recognition in compliance with accounting standards. Lead and monitor the Accounts Receivable (AR) function, including billing, collections, and dispute management. Collaborate with cross-functional teams to streamline financial operations and improve cash flow. Provide strategic insights and reporting to senior management. Mentor and guide junior finance team members. Required Skills & Experience: Minimum 7 years of experience in Finance Operations. Strong hands-on experience in Order to Cash, Revenue Recognition, and Accounts Receivable is mandatory . Proficiency in ERP systems (SAP/Oracle or similar) and MS Excel. Excellent analytical, communication, and leadership skills.
Core Responsibilities: Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ability to understand the application both functionally and technically. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals. Required Skills: Experience as an Application/Product/Customer Support Engineer. Ability to learn and master employer-specific software Complex problem solving Written and verbal communication skills Ability to diagnose & address application issues Basic understanding of IoT and software - preferred not mandatory Candidate should be ready for rotational shift