Person should have excellent comm skills & flexible attitude. Good at delivering trainings and creating presentations & training manuals Managing end-to-end Incident/Request • Well verse with escalation management Responsible for timely closure of Incidents depending on its priority to meet committed Service levels. Responsible for managing SLA for premium customers. Taking ownership of Incident Management for High Severity Incidents and ensure that relevant stakeholders are updated with the progress and final closure. Ensures that Knowledge base is created for repeat issues and known errors. Should be good at Chairing bridge calls for driving effective coordination and incident resolution for High Severity Incidents. • Person should have bent of mind to understand various report/analytics need in operations time to time and must be able to produce it. Should be good at MS-OFFICE. Should be open to 24*7 support. Rotational Shifts. Should be ready to travel at client location when needed. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹500,000.00 per year Benefits: Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Experience: Product Support: 1 year (Required) Incident Management : 1 year (Required) Software troubleshooting: 1 year (Required) SLA Management: 1 year (Required) Ticketing : 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

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Application Support Engineer