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Posted:14 hours ago| Platform: SimplyHired logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:

  • Provide first-line support to users on hardware, software, printer, email, and network issues.
  • Install, configure, and maintain desktop systems, laptops, printers, and other IT peripherals.
  • Monitor and maintain computer systems and networks.
  • Troubleshoot system and network problems and diagnose hardware/software faults.
  • Manage user accounts, permissions, and email setup (Office 365).
  • Handle installation and configuration of software and applications.
  • Maintain inventory of IT assets and update records regularly.
  • Perform routine maintenance and updates on systems and software.
  • Provide remote support and onsite support as required.
  • Ensure data backup and system recovery procedures are properly executed.
  • Assist in implementing cybersecurity protocols and best practices.
  • Log all support requests, incidents, and resolutions accurately in the helpdesk system.
  • Coordinate with vendors for hardware/software procurement and AMC services.
  • Maintaining & monitoring the daily IT checklist.
  • Manage the Infrastructure & Admin consoles regularly: Active Directory, On-premises Data Storage servers & Hyper-V
  • Management, Office 365, SonicWall Firewall, Kaspersky Endpoint Security

Qualification:

  • Bachelor's degree in Information Technology or related field
  • Minimum 2 years of experience in IT management
  • Certifications in relevant IT fields (AWS, Azure Linux, Networking) are a plus
  • Strong analytical and troubleshooting skills
  • Ability to work independently and as part of a team

Skills:

  • Strong knowledge of IT systems and infrastructure
  • Proficiency in network management
  • Experience with cybersecurity measures
  • Excellent problem-solving skills
  • Good communication and interpersonal skills
  • Familiarity with cloud computing technologie

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Shift:

  • Day shift
  • Fixed shift

Work Days:

  • Monday to Friday

Work Location: In person

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