Application Support Engineer

Project Role Description:

Act as software detectives, providing a dynamic service by identifying and solving issues within multiple components of critical business systems.

Must Have Skills:

• ServiceNow IT Service Management

Good to Have Skills:

• ServiceNow Tools Administration

Job Requirements:

Key Responsibilities:

• Administer a ServiceNow instance, including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionaries, and catalog items.
• Configure workflows in the ServiceNow platform.
• Resolve ad hoc challenges, including break-fix issues.
• Work with release/version upgrades.

Technical Experience:

• Good understanding of the ServiceNow Development Platform, including ITSM, Custom Development, and ITOM.
• Exposure to complete ITSM/ITIL support processes, especially in areas of Service Design, Service Transition, and Service Operation.
• Experience with 3rd party integrations using REST and SOAP.
• Ability to identify gaps in IT operations and propose recommendations for improvement.
• Minimum of 5 years of experience supporting the administration and configuration development of the tool.

Professional Attributes:

• Excellent written and verbal communication skills.
• Strong analytical, project management, and time-management skills.
• Strong problem-solving abilities.
• Teamwork and team-building skills.

Educational Qualification:

• Bachelor's Degree in Computer Science, IT, Engineering, or a related field.

Additional Information:

• Mandatory:

  Certified ServiceNow ITSM Fundamentals.

• Optional:

  Certified ServiceNow ITOM / GRC, ITAM.