Application Support Engineer Accenture India

5.0 - 10.0 years

4 - 7 Lacs

Indore, Madhya Pradesh, India

On-site

Project Role Description: Act as software detectives, providing a dynamic service by identifying and solving issues within multiple components of critical business systems. Must Have Skills: ServiceNow IT Service Management Good to Have Skills: ServiceNow Tools Administration Job Requirements: Key Responsibilities: Administer a ServiceNow instance, including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionaries, and catalog items. Configure workflows in the ServiceNow platform. Resolve ad hoc challenges, including break-fix issues. Work with release/version upgrades. Technical Experience: Good understanding of the ServiceNow Development Platform, including ITSM, Custom Development, and ITOM. Exposure to complete ITSM/ITIL support processes, especially in areas of Service Design, Service Transition, and Service Operation. Experience with 3rd party integrations using REST and SOAP. Ability to identify gaps in IT operations and propose recommendations for improvement. Minimum of 5 years of experience supporting the administration and configuration development of the tool. Professional Attributes: Excellent written and verbal communication skills. Strong analytical, project management, and time-management skills. Strong problem-solving abilities. Teamwork and team-building skills. Educational Qualification: Bachelor's Degree in Computer Science, IT, Engineering, or a related field. Additional Information: Mandatory: Certified ServiceNow ITSM Fundamentals. Optional: Certified ServiceNow ITOM / GRC, ITAM.

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