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Application Support Engineer

3 - 8 years

3 - 7 Lacs

Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

sql queries itil framework incident management system architecture documentum visualforce oracle triggers javascript sql apex plsql salesforce database management technical support java application support linux troubleshooting html mysql unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : OpenText Documentum Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operation of business systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and resolve system problems.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users.- Document troubleshooting steps and solutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in OpenText Documentum.- Strong understanding of system architecture and components.- Experience with system monitoring and diagnostic tools.- Knowledge of ITIL framework and incident management processes.- Familiarity with SQL queries and database management. Additional Information:- The candidate should have a minimum of 3 years of experience in OpenText Documentum.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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