Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft ASP.NET Good to have skills : .NET Architecture Minimum 3 year(s) of experience is required Educational Qualification : Minimum 15 years of education Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems using Microsoft ASP.NET. Your typical day will involve providing dynamic service and acting as a software detective to ensure smooth functioning of the systems. Roles & Responsibilities: Provide technical support to resolve issues within multiple components of critical business systems. Collaborate with cross-functional teams to identify and troubleshoot issues, ensuring timely resolution. Develop and maintain technical documentation, including standard operating procedures and knowledge base articles. Participate in incident management and problem management processes, ensuring adherence to service level agreements and operational level agreements. Contribute to continuous improvement initiatives, including automation and process optimization. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft ASP.NET. Good To Have Skills:Experience with .NET Architecture. Strong understanding of application support processes and methodologies. Experience with incident management and problem management processes. Experience with technical documentation and knowledge management. Excellent analytical and problem-solving skills. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft ASP.NET. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification Minimum 15 years of education