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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

1 - 4 years

3 - 7 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

itil framework change management retail ibm sterling ocs python upstream performance tuning sql alerts database management production deployment java servicenow troubleshooting debugging shell scripting application production support kibana jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :IBM Sterling Commerce

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot problems, ensuring system reliability, and enhancing the overall performance of applications. You will engage in proactive monitoring and maintenance, contributing to the seamless operation of business processes and supporting users in navigating complex software environments.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and implementation of best practices for application support.

Document and communicate technical issues and resolutions effectively to stakeholders.

Engage in code reviews to ensure quality and adherence to best practices.

Should know how to gather SRE requirement from Tech and non-techaspect from customer.

Should be able to work on rotational shifts.

Must have experience in Production Application Support of OMS

Must have knowledge in ITIL framework specifically on Alerts,Incident, change management, CAB, Production deployments, Riskand mitigation plan, SLA, SLI -Must have triage and analytical skill and Should be able to handle P1/P2 bridge calls, brief about the P1/P2 to client, proactive in gathering details till RCA.

Must know how to work with the Dev team, cross functional teamsacross time zones. -- Must know how retail platforms upstream and downstream integrationswork with various tracks such as dot com, warehouse management,stores etc.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in IBM Sterling Commerce.

Strong analytical and problem-solving skills.

Experience with application monitoring and performance tuning.

Familiarity with incident management and ticketing systems.

Ability to work collaboratively in a team-oriented environment.

Familiarity with database management systems and SQL.

Experience in troubleshooting and debugging applications

Must have skills in any of the automation languages like Python, shell,Java to automate periodic OMS related task/SRE task.

Hands on experience in Monitoring, Logging, Alerting, Dashboarding,and report generation in any monitoring tools such asSplunk/Dynatrace/kibana.

Should have knowledge on building and executing SOP, runbooks,handling any ITSM platforms (JIRA/ServiceNow)
Additional Information:

The candidate should have minimum 3 years of experience in IBM Sterling Commerce.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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Application Support Engineer