Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
Accenture
>
Application Support Engineer

Application Support Engineer

Accenture

1 - 4 years

3 - 7 Lacs

pune

Posted:1 day ago| Platform:

Apply

Skills Required

communication skills business systems service management administration root cause analysis change management cloud scripting automation operations incident management cloud infrastructure it infrastructure

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Incident Management, Infrastructure Service Management

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Role Description:

Deploy, configure, and manage cloud infrastructure environment and/or applications through cross-technology administration (OS, databases, virtual networks), scripting, and monitoring automation execution. Manage incidents with a focus on service restoration. Act as operations support for all compute, network, storage, security, or automation incidents /requests. Manage rollout of patches and release management schedule and implementation.Must Have
Skills:

Infrastructure Service ManagementKey Responsibilities:

Good knowledge and working experience of Service Operations that includes but not limited to - Incident Management, Problem Management, Root Cause Analysis, Temporary Fix/ workaround vs Permanent fix, Change Management, Ticket lifecycle and Queue Management

Monitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs for all assigned clients.

Ensure CAB/change process is handled as per laid out processes for assigned clients

Second escalation point and manager of Severity 1 incidents including internal and client communications

Send incident notifications to the customer documents that contains detail information

Setting up and leading conference call or bridge communication between all involved parties

Invoke Escalation procedures and manage unresolved major incidents

Review Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actions

Identifying Root causes for any issues or problems

Continuous Improvement Standardization opportunities

Automation opportunities
Technical Experience:

6 to 10 years in an IT infrastructure environment handling E2E service management operations and exposure in team management

Has handled E2E Service Management Operations

Good reporting skills

ITIL 4 Foundation certification preferred

People Management Ability to co-ordinate with multiple teams across all domains

Excellent written communication skills with email etiquettes
Professional Attributes:

Hands on experience in working in a multi-client environment

Has worked on Automations initiatives

Hands on experience in Service NOW
Educational Qualification:Bachelor's degree or 3-year Diploma (12+3)Support Type / Hours

24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.

5 days working per week, with weekly offs based on roster.
Qualification 15 years full time education

More Jobs at Accenture

GN - SONG - Service - Genesys Analyst

Chennai, Mumbai, Bengaluru

2 - 7 yrs

INR 4 - 9 Lacs

GN - SONG - Service - Genesys Analyst

Pune, Hyderabad, Gurgaon

2 - 7 yrs

INR 4 - 9 Lacs

S&C Global Network - AI - Supply Chain Analytics - Consultant

Mumbai

3 - 7 yrs

INR 22 - 27 Lacs

GN - SONG - Service - Genesys Senior Manager

Chennai, Mumbai, Bengaluru

12 - 15 yrs

INR 50 - 55 Lacs

GN - SONG - Service - Amazon Connect Functional Consultant

Delhi, Mumbai, Bengaluru

4 - 8 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Accenture

Professional Services

Dublin

Login to

Please Verify Your Phone or Email

Confirm Action

Application Support Engineer