Application Support Developer

Department

Reports To

Level

About your role

This role serves as a member of Fidelity India team, supporting Fidelity Clearing Canada (FCC) technology team in a technical support and developer capacity.

You will work to embed innovation across the business, maintaining consistency and standards to maximise business benefits. You will ensure the seamless operation of automated workflows, scripts, and orchestration processes for FCC applications currently in production. This includes proactive monitoring, rapid incident resolution, scripting and automation development, collaboration with cross-functional teams, and continuous improvement efforts to enhance system performance, reliability, and security. The goal is to maintain optimal functionality, minimize downtime, and contribute to the overall efficiency of automated systems, aligning with organizational objectives and standards.

You will also be responsible for leading the development, enhancements, and maintenance of application solutions for internal and external clients.

You will work to progress FCC Technology India support team agenda by:

Application Development Support

oEnsure that all requests raised by clients and users are handled timely and appropriately by possessing technical knowledge of operating systems, applications, and software development lifecycle.

oProvide technical support to teams within the organization, and to external clients when required.

oUpdate technical documents and procedures to reflect current state.

oProvide support for application deployments.

oAssist with systems integration when needed.

oCollaborate with On-Site Application Development Support Team.

Infrastructure, Network and Application Support

oEnsure infrastructure, network, application enhancements and maintenance fixes within FCC/FIL/FIC/vendors are well supported from a technology level.

oAssist in ensuring FCC technology policies and procedures are adhered to.

Defect Remediation

oRemediate defects based on business and client priorities to address service disruptions, incidents, and problems.

Client Experience

oDeliver quality customer service interactions to our internal and external customers to create a positive experience.

oTake ownership of solving a customers problem promptly; use all available resources to achieve the best outcome.

About You

Skills and Knowledge

• Strong technical insight and experience to inform, guide, challenge and support technical decisions.
• Strong analytical, conceptual, and innovative problem-solving abilities.
• Strong attention to detail.
• Ability to work independently while being in a team environment.
• Excellent communication skills both written and oral; ability to effectively communicate technical material to non-technical users.
• Goal-oriented and a self-starter.
• Ability to quickly learn, adapt and change to meet the needs of a changing environment.
• Ability to explain complex ideas to those with limited IT and systems knowledge.
• Excellent problem-solving skills.
• Customer service oriented.
• Ability to work in a fast-paced environment without direct supervision.
• Development or Support experience in the Canadian Financial industry is an asset.
• Track record of actively seeking opportunities for process improvements, efficiency gains, and system optimizations in the context of automation and orchestration

Experience and Qualifications

Job Related Experience

Minimum Requirement

Must Have

• 2+ years of experience as a developer or programmer/support engineer, including 1+ years of experience in the brokerage securities/Asset Management industry.
• 1 to 2 years in a Development Application Support role.
• Good knowledge of SQL and database platforms such as: MySQL, SQL Server, Oracle
• Experience with Agile Development Methodologies.

Nice to Have:

Experience with the following:

oIntermediate level knowledge of Java/J2EE development, including Spring, Hibernate, MyBatis, JPA, RESTful API, Spring Boot.

ouniFide, Salesforce or Dataphile platform would be an asset.

oWorking knowledge of HTML and Adaptive/Responsive Design

oDocuSign and document management platforms

oAtlassian stack (JIRA, Confluence)

• Experience in creating high performance web applications leveraging React, Angular 2.
• Some knowledge of concepts such as TypeScript, Bootstrap Grid System, Dependency Injections, SPA (Single Page Application).
• Exposure to PowerBI, Talend, ETL, Data Warehouse, Control-M
• Experience with cloud-based implementations.
• Experience in setting up Secure File Transfer Protocols (SFTP) and file delivery.
• AWS would be an asset.

Education:

• First degree level (Bachelors degree) or equivalent in Computer Science
• Knowledge of the financial service industry

Dynamic Working

• This role is categorised as Hybrid (Office/Remote).