Application Support Developer

Role Overview: As an experienced professional with expertise in Appian and BPM, you will be responsible for overseeing a team of application support developers, product support engineers, and analysts. Your role involves providing direction, assistance, and mentorship to ensure the successful day-to-day operations of product support for the global client base. Working closely with peers and product teams, you will play a key role in delivering a high-quality customer experience. Your primary focus will be on ensuring the timely resolution of incidents and service requests while maintaining a deep understanding of the product to guide support engineers effectively. Key Responsibilities: - Oversee a team of application support developers, product support engineers, and analysts - Direct day-to-day product support operations to ensure positive outcomes for clients - Collaborate with peers and product teams to enhance customer experience - Provide guidance to product support engineers to maintain high client satisfaction - Ensure timely resolution of incidents and service requests in line with SLAs - Act as an escalation point for incidents and engage appropriate resources for resolution - Introduce industry standard processes and best practices for support management - Develop a knowledge management database for incident self-service and knowledge transfer - Manage the roadmap for the IT Application Support Team Qualifications Required: - Proficiency in Appian and BPM - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Ability to collaborate effectively with cross-functional teams - Experience in implementing industry best practices for support management (Note: Additional details about the company were not provided in the job description) Role Overview: As an experienced professional with expertise in Appian and BPM, you will be responsible for overseeing a team of application support developers, product support engineers, and analysts. Your role involves providing direction, assistance, and mentorship to ensure the successful day-to-day operations of product support for the global client base. Working closely with peers and product teams, you will play a key role in delivering a high-quality customer experience. Your primary focus will be on ensuring the timely resolution of incidents and service requests while maintaining a deep understanding of the product to guide support engineers effectively. Key Responsibilities: - Oversee a team of application support developers, product support engineers, and analysts - Direct day-to-day product support operations to ensure positive outcomes for clients - Collaborate with peers and product teams to enhance customer experience - Provide guidance to product support engineers to maintain high client satisfaction - Ensure timely resolution of incidents and service requests in line with SLAs - Act as an escalation point for incidents and engage appropriate resources for resolution - Introduce industry standard processes and best practices for support management - Develop a knowledge management database for incident self-service and knowledge transfer - Manage the roadmap for the IT Application Support Team Qualifications Required: - Proficiency in Appian and BPM - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Ability to collaborate effectively with cross-functional teams - Experience in implementing industry best practices for support management (Note: Additional details about the company were not provided in the job description)