Application Support Analyst - Oracle Retail

You will be responsible for providing functional and technical support for Oracle Retail applications including Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), Retail Sales Audit (ReSA), Allocations, Retail Planning, and Retail Finance. Your duties will involve troubleshooting and resolving production incidents and service requests related to these applications to ensure timely resolution and minimal disruption to business operations. Root cause analysis for recurring problems and implementing permanent solutions will be part of your responsibilities. You will also be required to monitor and tune system performance regularly to maintain the performance and availability of Oracle Retail applications. Additionally, you will assist in the deployment of application patches and configuration changes, maintain documentation on issue resolution and configurations, and participate in 24/7 shift durations. Qualifications: - 8-10 years of experience in an application support role on Oracle Retail version 12 and above (RMS, RPM, SIM, ReSA). - Strong knowledge of Oracle database, PL/SQL, and performance tuning. - Experience with integration patterns to various systems such as Oracle EBS, POS, WMS, etc., with Oracle Retail and strong experience of Oracle Retail data models. - Experience with Oracle Retail patching, upgrades, and environment management. - Solid understanding of ITIL processes. - Experience with monitoring tools like Datadog. - Experience with ServiceNow for the implementation of ITIL processes. - Ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis. - Strong communication skills to collaborate with business users and cross-functional teams. - Process Optimization through proactive incident reduction, task automation, and continuous improvement initiatives.,