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Application Support Analyst

Application Support Analyst

Expleo

5 years

2 - 5 Lacs

chennai

Posted:16 hours ago| Platform: GlassDoor logo

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Skills Required

support server development sql aws azure linux query service deployment troubleshooting patching

Work Mode

On-site

Job Type

Part Time

Job Description

Overview:

5 Years of Experience in Application Support

Should have a strong technical knowledge of Windows / Linus server based applications and have ability to troubleshoot server related issues, review logs
Ability to manage support for 6 -8 applications
A working knowledge of the system development life cycle, general application support standards and ITSM tools
Ability to work on SQL queries.

Experience in supporting cloud platform (AWS / Azure) based applications will be added advantage
Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential

****** Windows and Linux Server administration, AWS, SQL Query creation

Application Support – Ticket based and Project Support

Monday to Friday, EU or US hours

EU – 2:00 PM IST to 11:00 PM IST

US – 5:30 PM IST to 2:30 AM IST

Responsibilities:

Perform critical Application Administration activities including the following

Support of Applications in accordance with Client SOPs including ticket and non-ticket based support

Must be able to complete incidents and service requests within defined SLA independently

Perform application installations and deployment and support other project related activities

Perform troubleshooting of application problems with no supervision

Perform reviews of installations, patches and support monthly patching activities

May be required to be on-call to support after hours issues as they arise

Develop a deep level of understanding of IT Applications being supported

Ability to determine and make improvements to applications and processes

Liases with Application Vendor when required.

Responsible for pro-actively looking at ways to reduce number of support calls.

Ensure interfaces between systems are maintained and support appropriately

Other duties as assigned

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